Warranty & Returns

Lumenstar LED Limited Warranty

Lumenstar LED Lighting is pleased to provide the following limited warranty covering Lumenstar LED Lighting products listed below. Products purchased directly from Lumenstar or a Lumenstar approved distributor. Lumenstar warrants that all products comply with Lumenstar’s published specifications and are free from defects in materials and workmanship.

Defective Product solution: If a Lumenstar product fails during the warranty period due to defects in materials or workmanship, after the date of purchase, Lumenstar will (at our discretion) replace the defective product with a new or comparable product. This warranty applies only to products that are operated within Lumenstar’s specifications and operated in conjunction with lighting equipment designed and approved for the application in environmental conditions (temperature, humidity and air movement) within the normal specified operating range of the system.

Products included in scope of warranty:

  • Low voltage lighting products, including: LED Modules, Flexible LED strips, Backlight panels and Neon LED strips – 5 years
  • Puck lights and Outdoor lights – 3 years
  • Power supplies Dimmable & Non-dimmable – 3 years
  • High voltage products – 3 years
  • Controls and dimmers – 1 year

Terms and Conditions: The foregoing Lumenstar Product warranty does not apply to failures caused by acts of God or as a result of any abuse, misuse, abnormal use, or use in violation of any applicable standard, code or instructions for use in installations, including, but not limited to, those contained in the Standards for the International Electrotechnical Commission. Lumenstar reserves and has the right to examine failed products to determine the cause of failure. The date of purchase must be verified by invoice or any other purchase document.

The foregoing warranties constitute the sole and exclusive remedy of the purchaser and the sole liability of Lumenstar warranty. No warranty of merchantability or fitness for a particular purpose is made or to be implied. In no event shall Lumenstar be liable for any other costs or damages including labor cost, lost profits, indirect, incidental, special or consequential damages.

Important: All Lumenstar products must be installed by a certified electrician.

To Make a Warranty Claim: Retain the failed products & invoice and notify us by emailing returns@lumenstarled.com to obtain an RMA to return the products. This warranty extends only to the Purchaser. However, Lumenstar will honor, under the terms of this Limited Warranty, valid warranty claims made by Purchaser for the remedy set forth above as a result of warranty claims made to purchaser by its customers and indirect customers.

Return Shipping: Buyer is responsible for all shipping and related costs. If it deemed a manufacturers defect, the shipping charges will be credited.

Return policy

Attention: Claims for shortages or damaged material must be reported within 5 working days of receipt of the shipment. Prior approval must be made for any returns. Email: returns@lumenstarled.com

Returns or exchanges of non-defective products can be made within 30 days of purchase. Only products that are new with original packaging can be returned for a full refund or credit, original bill of sale is required on all returns. Shipping is the responsibility of the purchaser. This return & exchange warranty does not apply to custom orders.

Email: returns@lumenstarled.com to obtain an RMA to return the product.

Return Shipping: Buyer is responsible for all shipping and related costs.