Customer Service

Shipping & Delivery

Speed of delivery?

Orders are generally shipped same day for in stock items. Shipments will arrive within 1 – 5 business days depending on geographical location of receiver.

How are orders shipped?

We use many different carriers depending on the location of the shipment. Most commonly we use Purolator, UPS & DHL. Out of stock items will be shipped as soon as the item is back in stock. We will notify you of out of stock items as soon as possible.

Any questions in regards to shipping, please email us directly: shipping@lumenstarled.com

Free shipping is available on most orders over $1000. Some restrictions apply. Please contact us directly for more information. sales@lumenstarled.com.

Privacy & Security

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our wholesale store, as part of the buying and selling process, we collect the personal & company information you give us such as your name, company name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@lumenstarled.com or mailing us at:

Lumenstar LED Lighting 108-1500 Hartley Ave, COQUITLAM, BC, V3K 7A1, Canada

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Lumenstar directly to inquire further: info@lumenstarled.com

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Magento to store information about your session (referrer, landing page, etc).

_Magento_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_Magento_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 7 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@lumenstarled.com or by mail at Lumenstar LED Lighting:

Lumenstar LED Lighting 108-1500 Hartley Ave, COQUITLAM, BC, V3K 7A1, Canada

Returns & Replacements

Non-defective returns are available on new unused product in resaleable condition, within 30 days of purchase. Product must include original packaging. 15% restocking fee applies to all returned non-defective product. Contact us for an RMA # before returning product.  shipping@lumenstarled.com

Defective returns are available within the warranty period for replacement. Please email us at shipping@lumenstarled.com to receive an RMA # before returning products. Shipping is the responsibility of the customer and will be refunded upon review and confirmation of the defective item.

*Custom orders are final sale and not eligible for returns.*
Ordering
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Payment, Pricing & Promotions

Lumenstar accepts the following payment types: Visa, Mastercard, Paypal, EFT, Wire transfer & Check. Please contact us today to receive updated wholesale pricing. We offer promotions from time to time and will let you know before ordering if any promotions apply to your order. Please email sales@lumenstarled.com for more information.

Viewing Orders

Customers can view orders by logging into their account. If you require assistance please contact us at orders@lumenstarled.com.

Updating Account Information

You can update your account information by logging into you account on our website.